Our Front Office, Family Concierge and Guest Service teams represent the Martinhal brand and way of life in every client interaction, all working in unison to craft the ideal guest journey.
Prior to their arrival, these talents get to know and understand our guests to ensure everything is set in place and all their needs are taken care of, enabling families to have hassle-free travelling with us. Knowing Martinhal’s facilities like the back of their hands, these empathic and proactive talents take care of guests, give suggestions, answer queries and support them so that they can make the most of their experiences.
During departure, they ensure correct checkouts and support guests in their trip back home.
It’s through their remarkable effort and dedication that we guarantee an exceptional stay for every guest, ensuring everything runs smoothly from before the check-in, to after the check-out.
Recognized for their teamwork abilities and problem-solving mindset, they show prowess in communicating with customers, and use these competencies to encourage and incorporate feedback to ensure the satisfaction of each one of our guests, making their stay truly memorable.