Executive Operations Assistant

About Us:

Martinhal Resorts is a leading luxury holiday experiences brand in Portugal that has been welcoming international guests since the first resort opening in 2010, in Sagres, Algarve. Our family-managed hotels & resorts seamlessly blend elements of luxury, family, design, and our philosophy of genuine hospitality comes to life purely through the combined efforts that our people put forward every day.

We are looking for: Executive Operations Assistant
We are seeking a highly dynamic and results-oriented Executive Operations Assistant to support Management in the daily running of the property and the coordination of operations. This role plays a key part in ensuring service excellence across all departments, maintaining high standards of quality and guest satisfaction.

Key Responsibilities:

• Support Management in the daily operational management of the property, ensuring consistent execution aligned with excellence standards
• Coordinate and supervise the different operational departments, with a particular focus on F&B
• Monitor the guest experience across all touchpoints, proactively intervening to exceed expectations
• Ensure compliance with operational procedures, brand standards, and service best practices
• Analyse operational and financial indicators, identifying improvement opportunities and implementing corrective actions
• Control costs and optimise human and material resources, ensuring a balance between operational efficiency and service quality
• Act as a liaison between departments, promoting collaboration, operational consistency, and smooth service delivery

Ideal Candidate Profile:

• Degree in Management, Hospitality/Tourism, or a relevant field
• Minimum of 5 years’ experience in hospitality (4 or 5-star hotels)
• Proven experience in Food & Beverage operations
• Minimum of 2 years’ experience in leadership or supervisory roles
• Strong organisational, planning, and team management skills
• Results-oriented mindset with cost control focus
• Excellent communication and interpersonal skills
• Commercial awareness and strong focus on guest experience
• Proficiency in IT tools (Office 365) and hotel PMS systems
• Adaptability, resilience, and decision-making ability
• Fluency in Portuguese and English is essential

What We Offer:

• Salary and benefits compatible with the role
• Meals provided at the workplace canteen
• Appropriate training and ongoing support
• Exciting career progression opportunities

Localização: Martinhal Lisbon Chiado Family Suites

Since 2016, we have been creating extraordinary and lasting memories for guests from all over the world at Martinhal Chiado. Join us and you will have the opportunity to work in an exclusive environment filled with urban sophistication and charm, in the elegant Chiado district of Lisbon, where the vibrant energy of the city’s heart can be felt every day. Your talents are not only recognised; they are truly valued within a culture of continuous growth and development.

Would you like to join us? Apply now.